Terms & Conditions
A $7.00 Service Charge will be added to orders below $25.00 Net Cost. No exceptions, unless shipped by our USPS $12 flat rate small package shipping program.
PRICES: Orders are accepted with the understanding they will be billed at prices in effect at the time of acceptance. All prices are in U.S. currency and supersede any price list published prior to January 2014. Special price quotations will be good for 30 days from date of issue.
SHIPMENTS: Shipments will be F.O.B. Salem, OH. Upon delivery to the freight company, shipments become the property of the purchaser, who assumes full risk for loss or damage in transit. Third party billing available only with special authorization by BRASS Accents, Inc. credit department.
FREIGHT ALLOWANCE: Any shipment over $1500 net will be shipped F.O.B. Salem, OH freight prepaid within continental 48 states, (excluding Alaska and Hawaii). BRASS Accents, Inc. will select carrier on prepaid deliveries. Any difference in carrier costs due to customer requests will be billed to the customer.
CLAIMS: All must be filed within 7 days of receipt. It is the purchaser’s responsibility to file claims with common carriers. For U.P.S. USPS and FedEx claims of shortages or damages, the customer must notify BRASS Accents, Inc. within 48 hours and hold goods for inspection by an inspector. Third Party billing customers should file claims directly with UPS. We will supply authorization letter, as needed.
Shortage claims for small items (screws, privacy pins, washers, spindles and similar smalls) will be replaced no charge, but with shipping cost billed to the customer.
RETURNS: Merchandise cannot be returned without written authorization and must be made within 30 days of merchandise receipt. All returns must be prepaid. Merchandise accepted by BRASS Accents, Inc. for credit is subject to a minimum 25% restocking. The credit will be a merchandise credit only. Sender is responsible for seeing that the merchandise being returned is packaged to avoid damage in transit. Authorized returns become void after 30 days from issue date of the Returned Goods Authorization. Special and custom order items and all Designer finishes (see descriptions below) are returnable with special authorization only. Custom finishes (see descriptions below) and custom kick plates are not returnable. Damage by customer, or in transit, will receive no credit. We reserve the right to limit returns on multiple quantities.
DISCREPANCIES: Please notify us within 48 hours of any discrepancy in invoicing.
LIMITED WARRANTY: BRASS Accents, Inc. warrants for a period of one (1) year that our products will be free from defects in workmanship and materials. At our option, we will repair or replace free of charge any product found to be defective and subject to this warranty, provided it is delivered prepaid to us. This warranty does not apply to any defects or malfunctions resulting from improper installation or use. BRASS Accents, Inc. shall not be liable for any consequential damages. Please note: The limited warranty on all locks or latches is void if consumer uses them on knobs, levers, or trim other than original supplied by BRASS Accents, Inc. or the manufacturer. Finishes are warranted only until delivery from BRASS Accents, Inc. to the customer.
SPECIFICATIONS: We reserve the right to discontinue items or change specifications at any time without notice and without incurring any obligations. All sizes in this catalog are approximate.
STANDARD FINISHES: Lacquered & unlacquered polished brass, antique brass, satin nickel, oil rubbed bronze are subject to standard return policy. Please allow approx. 5 business days for shipment of stock items.
DESIGNER FINISHES: Aged brass, highlighted brass, venetian bronze, antique nickel (pewter), polished nickel, satin brass, and a variety of powder coat finishes including weathered black, weathered rust, oil rubbed bronze, verdigris, gloss red, gloss white, and gloss black. Designer finshes are returnable with special authorization. Please allow approximately 5 business days for shipment of stock items.
CUSTOM FINISHES: We gladly do custom finishes on our products as well as our finishes on other hardware. Custom finishes include custom finish specifications on our hardware as well as any finish on hardware not purchased from BRASS Accents, Inc. Pricing of custom finishes will be done by quote only , after receipt of porduct and will be subject to a $50 minimum charge. Custom finishes are not returnable for any reason. Lead times are approximate and by quote only. Chrome and antique copper are considered a custom finish and not eligible for return.